Measuring our performance
Availability
These monthly targets measure how successful we are in making our physical and online library services available.
The results are measured in percentages, demonstrating what percentage of the time we met each target.
Scroll across to see the full tables, split into academic years.
September 2024–April 2025
| KPI target | September | October | November | December | January | February | March | April |
|---|---|---|---|---|---|---|---|---|
| Key online library systems (such as the library catalogue) will be available 99% of the time. | 99.9% | 100% | 100% | 100% | 100% | 100% | 99.9% | 100% |
| Access to physical library spaces and resources will be available 99% of advertised opening hours. | 100% | 100% | 100% | 100% | 97.7% | 100% | 100% | 100% |
| Access to Cultural Collections Research Centre and Galleries will be available 95% of advertised opening hours. | 100% | 100% | 99.3% | 99% | 92.% | 98.2% | 100% |
June 2024–August 2024
| KPI target | June | July | August |
|---|---|---|---|
| Key online library systems (such as the library catalogue) will be available 99% of the time. | 100% | 99.70% | 100% |
| Access to physical library spaces and resources will be available 99% of advertised opening hours. | 100% | 100% | 100% |
| Access to Cultural Collections Research Centre and Galleries will be available 95% of advertised opening hours. | 94.80% | 100% | 99% |