Measuring our performance

Our services are measured in a number surveys that take place in the higher education sector. We set targets to meet within the findings of these services.

National Student Survey

The National Student Survey happens annually.

KPI target: exceed the sector average of 89.8% for Q20: “How well have the library resources (eg books, online services and learning spaces) supported your learning?” 
2024 result: 90.9%

Library Life Pulse Survey

These metrics are measured biennially, based on the findings of the Library Life Pulse Survey.

KPI target: exceed the 2022 result of 67% for the question “The Library has helped me to develop the skills I need for my studies/research/my role.”
2024 result: 73%

KPI target: exceed the 2022 result of 79% for the question "It is easy to access help and support when I am in the Library building(s)."
2024 result: 84%

KPI target: exceed the 2022 result of 66% for the question "The Library helps me to feel part of a community of staff and students."
2024 result: 72%

KPI target: exceed the 2022 result of 85% for the question "How satisfied or dissatisfied are you with your University Library?”
2024 result: 88%