Holly Ridge

Profile

I am a dedicated Customer Services Manager at the University of Leeds Libraries, where I lead a team that provides front-line customer support across the University's five libraries: Brotherton, Edward Boyle, Health Sciences, Laidlaw, and St James' University Hospital. Our team is committed to assisting with a wide range of issues, from accessing electronic resources to utilizing our facilities, such as study rooms and printing services, seven days a week.

In addition to my role, I am a proud member of CILIP and serve as a Wellbeing Champion. I have also established and currently manage the Library Customer Services team's football team. I am currently pursuing a postgraduate degree in Library and Information Services Management through distance learning at Sheffield University.

My passion for libraries drives my commitment to providing exceptional service and support to our community.

Responsibilities

• Library Customer Service Manager

Qualifications

• Film Studies BA 2;1

Professional memberships

• CILIP Member